PRIVACY POLICY

Last updated: September 2026

At Customs Code, we take your privacy seriously. Whether you’re visiting our website, making an enquiry or working with us as a client, we are committed to protecting your personal information and being transparent about how we use it.

This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website or interact with us.

1. WHO WE ARE

Customs Code is an international customs and trade services provider, supporting businesses with customs declarations, import and export compliance, duty management and border clearances.

For the purposes of UK data protection legislation, Customs Code is the controller of your personal data.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using our contact page.

We may collect and process the following types of personal information:

2. INFORMATION WE MAY COLLECT

This may include:

• Name
• Job title
• Company name
• Email address
• Telephone number
• Business address
• Information provided through our contact forms
• Information provided when requesting a quote or our services
• Correspondence you send to us

INFORMATION COLLECTED THROUGH OUR SERVICES

Where necessary to provide customs and trade services, we may process information relating to:

• Importers and exporters
• Business representatives
• Suppliers and customers
• Consignees and consignors
• Customs declarations and associated documentation

INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device information
• Pages visited
• Time and date of visits
• Website interaction and usage data

This information helps us understand how visitors use our website and improve its performance.

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Respond to enquiries
• Provide quotations and information about our services
• Deliver customs and international trade services
• Manage client relationships
• Communicate about ongoing work or services
• Process customs-related documentation
• Meet legal, regulatory and compliance obligations
• Improve our website and services
• Maintain business records
• Protect our business and prevent fraud
• Send relevant marketing communications where permitted

We will only use your personal information where we have a lawful reason to do so.

4. OUR LEGAL BASIS FOR PROCESSING

Depending on the circumstances, we may process your personal information because:

Contractual necessity – processing is necessary to provide services to you or take steps before entering into a contract.

Legal obligation – we are required to process information to comply with customs, tax, regulatory or other legal requirements.

Legitimate interests – processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

Consent – where required, we will ask for your consent before processing your information for specific purposes.

5. SHARING YOUR INFORMATION

As an international customs business, we may need to share relevant information with third parties where necessary to provide our services.

These may include:

• HM Revenue & Customs
• Government and regulatory authorities
• Customs authorities
• Freight forwarders and logistics providers
• Ports and border authorities
• Technology and IT service providers
• Professional advisers
• Business partners involved in providing our services

We only share information where necessary and take appropriate steps to ensure it is handled securely.

6. INTERNATIONAL TRANSFERS

Because we operate in international trade and customs, it may sometimes be necessary to transfer personal information outside the United Kingdom.

Where this happens, we will take appropriate steps to ensure that your information receives an appropriate level of protection and that any transfer complies with applicable data protection laws.

7. HOW LONG WE KEEP YOUR INFORMATION

We will only retain personal information for as long as necessary to fulfil the purpose for which it was collected.

Retention periods may vary depending on:

• The nature of the information
• Our contractual obligations
• Legal and regulatory requirements
• Customs and tax record-keeping requirements
• The need to resolve disputes or enforce agreements

When information is no longer required, we will securely delete or anonymise it.

8. MARKETING COMMUNICATIONS

We may occasionally send you information about our services, industry updates or other content that we believe may be relevant to your business.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in an email
• Contacting us directly
• Updating your communication preferences

We will not sell your personal information to third parties for marketing purposes.

9. COOKIES

Our website may use cookies and similar technologies to improve your browsing experience and understand how our website is used.

Cookies may be used to:

• Ensure our website functions correctly
• Remember your preferences
• Analyse website traffic and performance
• Improve our website and services

Where required, we will ask for your consent before placing non-essential cookies on your device. You can manage your cookie preferences through our website’s cookie settings.

The ICO requires organisations to provide clear information about cookies and, in most cases, obtain appropriate consent for non-essential technologies.

For more information, please see our Cookie Policy.

10. KEEPING YOUR INFORMATION SECURE

We take appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

While we work hard to protect your information, no system can guarantee absolute security. We continually review our security practices to help safeguard the information we hold.

11. YOUR RIGHTS

Under UK data protection law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Object to certain processing
• Request restrictions on how your information is processed
• Request the transfer of your information to another organisation
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)

The specific rights available to you can depend on the legal basis and circumstances of the processing.

To exercise any of your rights, please contact us using the details provided in this Privacy Policy.

12. THIRD PARTY WEBSITES

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We recommend that you read the privacy policies of any third-party websites you visit.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, services or legal obligations.

Any updates will be published on this page, and we recommend that you review this policy periodically.

14. CONTACT US

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Perry Joyce
perry@customscode.co.uk